SERVIÇOS PRINCIPAIS

Quatro pilares de total fiabilidade tecnológica

Entregas claras, monitorização proativa e acordos mensais transparentes sem surpresas.

FULL SERVICE PORTFOLIO

Enterprise Managed IT & Cybersecurity Capabilities

Pillar 01

Infraestructura y Servicios IT Gestionados

Gestión integral 24/7 de servidores, redes, operaciones cloud y soporte técnico a usuarios.

Included Capabilities:

Monitorización proactiva 24/7 de redes y servidores

Copias de seguridad automatizadas en la nube y locales

Helpdesk remoto y soporte presencial en Tirana

Mantenimiento de hardware y optimización de sistemas

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SLA Commitment< 15-minute emergency triage / 99.9% monitored uptime SLA

Ideal For:

Companies with 10–150 employees looking for a dedicated outsourced IT department
Businesses experiencing frequent workstation downtime, slow computers, or printer/network failures
Companies with an internal IT specialist who need overflow helpdesk and Tier-2/3 server support (Co-managed IT)

Key Deliverables:

Local Tirana Response

Guaranteed emergency on-site dispatch across Tirana within standard SLA windows.

Predictable Flat Fee

Simple per-user or per-device monthly fee with no unexpected emergency billing.

Monthly Health Scorecards

Detailed transparency reports tracking ticket resolution speeds, patch status, and system uptime.

Pillar 02

Seguridad de Redes y Gestión de Firewalls

Instalación de firewalls Next-Gen, VPN corporativas cifradas y prevención de intrusiones.

Included Capabilities:

Configuración y administración de firewalls Next-Gen

Acceso remoto seguro y VPNs empresariales

Sistemas de prevención de intrusiones (IPS)

Arquitectura de red Zero-Trust

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SLA CommitmentSub-millisecond local latency / Automated sub-second dual-ISP failover

Ideal For:

Offices experiencing Wi-Fi drops, sluggish VoIP/Zoom calls, or unmonitored guest traffic
Businesses with hybrid or remote employees needing secure encrypted access to central office servers
Organizations requiring isolated networks for financial terminals, CCTV security, and production equipment

Key Deliverables:

Zero-Interruption Wi-Fi

Enterprise Wi-Fi 6 mesh coverage with dynamic channel tuning and seamless roaming.

Dual-ISP Internet Redundancy

Automatic sub-second switchover between primary fiber and backup 5G/secondary ISP.

Granular Access Policies

Strict access control lists ensuring sensitive finance servers cannot be reached by unauthorized devices.

Pillar 03

Alojamiento Cloud y Migración de Infraestructuras

Migración cloud sin interrupciones, diseño híbrido y alta disponibilidad en AWS y Azure.

Included Capabilities:

Configuración en AWS, Azure, Google Cloud y Privada

Migración de datos y aplicaciones sin inactividad

Clústeres de alta disponibilidad y balanceo de carga

Optimización continua de costes cloud

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SLA Commitment99.99% Cloud Service Availability / Guaranteed migration rollback contingency

Ideal For:

Companies running aging on-premise physical servers that need replacement or virtualization
Businesses needing high-availability application hosting accessible across multi-branch locations
Enterprises spending excessively on unoptimized cloud resource subscriptions

Key Deliverables:

Zero-Downtime Cutover

Staged migration protocols ensuring business operations continue smoothly during transition.

Right-Sized Architectures

Elastic compute sizing that scales with seasonal demand to eliminate wasted server budget.

Single Sign-On (SSO)

Unified identity management integrating local active directory with Microsoft 365 / cloud apps.

Pillar 04

Copias de Seguridad y Disaster Recovery

Soluciones de backup inmutables anti-ransomware y rápida continuidad de negocio.

Included Capabilities:

Copias inmutables a prueba de ransomware

Backups diarios automatizados fuera de sede

Pruebas periódicas de recuperación ante desastres

Restauración de servidores físicos y máquinas virtuales

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SLA CommitmentHourly immutable snapshot frequency / < 30-minute critical server virtualization

Ideal For:

Businesses with mission-critical databases, ERP systems, or financial records
Companies using Microsoft 365 or Google Workspace without third-party backup
Organizations that cannot afford more than 1 hour of operational downtime

Key Deliverables:

Immutable Repositories

Backups that cannot be altered, encrypted, or deleted by hackers or rogue software.

Verified Recovery Drills

Quarterly documented spin-up tests to prove your systems actually restore cleanly.

Custom RTO/RPO SLAs

Recovery Time Objective (RTO) and Recovery Point Objective (RPO) tailored to your operational tolerance.

Pillar 05

Auditorías de Ciberseguridad y Pentesting

Evaluación rigurosa de vulnerabilidades, auditorías RGPD y mitigación proactiva de riesgos.

Included Capabilities:

Escaneo de vulnerabilidades y pruebas de penetración

Soporte de cumplimiento ISO 27001 y RGPD

Formación en concienciación de seguridad para empleados

Respuesta ante incidentes e investigación forense

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SLA CommitmentContinuous automated defense / < 15-minute critical containment guarantee

Ideal For:

Companies handling confidential financial, legal, medical, or customer payment data
Businesses seeking compliance with Albanian Law No. 9887 and European GDPR data protection standards
Organizations wanting to test if their staff can resist real-world social engineering and phishing emails

Key Deliverables:

Executive Vulnerability Report

Clear prioritization of security risks with practical remediation steps for leadership.

Phishing Resilience Score

Detailed employee testing results showing improvement in catching fraudulent emails.

Continuous EDR Telemetry

Automated behavioral AI blocking zero-day ransomware across all corporate endpoints.

Pillar 06

Consultoría IT y Estrategia Tecnológica

Asesoramiento estratégico y Director IT Virtual (vCIO) alineado con sus metas empresariales.

Included Capabilities:

Servicios de asesoría con Director IT Virtual (vCIO)

Compras tecnológicas y gestión de proveedores

Planificación del ciclo de vida de la infraestructura

Estrategia de transformación digital

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SLA CommitmentQuarterly strategic reviews / Priority executive consultation access

Ideal For:

Growing businesses planning office expansions, branch openings, or corporate restructuring
Executive teams wanting objective guidance on ERP, CRM, or cloud software selection
Companies looking to modernize outdated processes and eliminate manual technology bottlenecks

Key Deliverables:

3-Year Technology Roadmap

Clear strategic milestones aligning IT investments with company growth targets.

Vendor RFP & Negotiation

Eliminating duplicate software licenses and negotiating favorable telecom/hardware contracts.

Quarterly Executive Briefings

Non-technical reviews with management tracking project progress and technology ROI.

SERVICE SPECIFICATIONS MATRIX

Comprehensive 6-Pillar Operational Matrix

Service Pillar	Emergency Response SLA	Primary Value Deliverable	Compliance Alignment
Managed IT Services	< 15 Min Triage	24/7 NOC monitoring & unlimited helpdesk	ISO 27001 / SLA Tier 1
Network Security	< 15 Min Emergency	Next-gen firewall & VLAN micro-segmentation	CIS Controls v8
Cloud Backup & DR	RPO < 1 hr / RTO < 4 hrs	Immutable 3-2-1 ransomware-proof snapshots	GDPR / Law 9887
Cybersecurity & EDR	Real-time Containment	AI behavioral malware & zero-day containment	NIST Cybersecurity

TECHNICAL SPECIFICATIONS

Enterprise Service Framework Definitions

Immutable Snapshots: WORM-locked repositories preventing unauthorized deletion or encryption.
Dual-ISP Failover: Sub-3 second automated failover between primary and secondary fiber providers.
Patch Automation: Automated off-hours OS and vulnerability patch deployment.
vCIO Consulting: Quarterly risk mitigation planning and IT expenditure roadmaps.

Verify automated backup integrity and immutability status via CLI:

veeam-backup-verify --job-id=prod-srv-01 --check-immutability

SERVICES FAQS

Frequently Asked Questions About IT Services

What happens during the first 30 days of onboarding?

Our engineers perform a complete physical and logical network audit, deploy 24/7 telemetry agents, configure automated backups, and remediate existing security gaps without disrupting daily operations.

Is daily helpdesk included for every office employee?

Yes. All staff members gain direct access to our 1-click helpdesk for fast resolution of printer errors, email glitches, password resets, and workstation slowdowns.

Enterprise Security Frameworks & References:

ISO/IEC 27001:2022•CIS Controls Version 8•NIST Cybersecurity Framework•Albanian Law No. 9887

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