ΔΙΑΧΕΙΡΙΣΗ IT & ΚΥΒΕΡΝΟΑΣΦΑΛΕΙΑ • ΤΙΡΑΝΑ, ΑΛΒΑΝΙΑ

Προληπτική υποστήριξη IT & κυβερνοασφάλεια για επιχειρήσεις

Σταματήστε να πληρώνετε για επείγουσες επισκευές. Παρακολουθούμε, αναβαθμίζουμε και προστατεύουμε τα συστήματά σας 24/7 με άμεση επιτόπια εξυπηρέτηση.

Ιδρύθηκε το 2020 στα Τίρανα
Απόκριση έκτακτης ανάγκης σε 15 λεπτά
99.98% διαθεσιμότητα δικτύου
Tirana NOC: Active & Monitored
12ms
30-Day Uptime
99.98%
Monitored Endpoints
850+
Mean Response
< 14 min
08:14:02BACKUPBackup integrity verified: SQL-DB-01 (100% Match)
08:21:18PATCHAutomated patch applied: 32 endpoints secured
08:29:45EDRThreat quarantined: Malicious phishing URL blocked
08:34:10NETWORKISP redundancy verified: Dual-WAN failover ready
Continuous 24/7 MonitoringCyberNet v3.2 NOC

Operational Trust Metrics & Response Benchmarks

2020
Serving Tirana & Albanian Businesses Since 2020
< 15 min
Average Emergency Incident Triage Response
99.98%
Monitored Network & Server Availability
100% Local
On-Site Physical Dispatch Team in Tirana
ΒΑΣΙΚΕΣ ΥΠΗΡΕΣΙΕΣ

Τέσσερις πυλώνες απόλυτης τεχνολογικής αξιοπιστίας

Σαφείς παραδοτέες υπηρεσίες, προληπτική παρακολούθηση και διαφανείς μηνιαίες συμβάσεις.

Διαχειριζόμενη Υποδομή IT & Υπηρεσίες

Ολοκληρωμένη 24/7 διαχείριση διακομιστών, δικτύων, cloud και τεχνική υποστήριξη χρηστών.

  • Προληπτική 24/7 Παρακολούθηση Δικτύου & Διακομιστών
  • Αυτοματοποιημένα Αντίγραφα Ασφαλείας Cloud & Τοπικά
  • Help Desk & Επιτόπια Τεχνική Υποστήριξη στα Τίρανα
  • Συντήρηση Υλικού & Βελτιστοποίηση Υποδομής

Ασφάλεια Δικτύου & Διαχείριση Firewall

Εγκατάσταση Next-Gen firewall, κρυπτογραφημένα εταιρικά VPN και αποτροπή απειλών.

  • Ρύθμιση & Διαχείριση Next-Gen Firewall
  • Ασφαλής Απομακρυσμένη Πρόσβαση & Εταιρικά VPN
  • Συστήματα Πρόληψης Εισβολών (IPS)
  • Αρχιτεκτονική Δικτύου Zero-Trust

Φιλοξενία Cloud & Μετάβαση Υποδομών

Ομαλή μετάβαση στο cloud, υβριδικός σχεδιασμός και υψηλή διαθεσιμότητα σε AWS & Azure.

  • Εγκατάσταση AWS, Azure, Google Cloud & Private Cloud
  • Μετάβαση Δεδομένων & Εφαρμογών χωρίς Διακοπή
  • Συστήματα Υψηλής Διαθεσιμότητας & Εξισορρόπησης
  • Συνεχής Βελτιστοποίηση Κόστους Cloud

Αντίγραφα Ασφαλείας & Ανάκτηση από Καταστροφή

Λύσεις backup ανθεκτικές σε ransomware και πρωτόκολλα άμεσης ανάκτησης επιχειρησιακής συνέχειας.

  • Αμετάβλητα Αντίγραφα (Immutable) κατά του Ransomware
  • Αυτοματοποιημένα Καθημερινά Offsite Backups
  • Τακτικοί Έλεγχοι Ανάκτησης από Καταστροφή
  • Αποκατάσταση Φυσικών Διακομιστών & Εικονικών Μηχανών

Έλεγχοι Κυβερνοασφάλειας & Penetration Testing

Αξιολόγηση τρωτότητας, συμμόρφωση με GDPR και προληπτική μείωση κινδύνων.

  • Σάρωση Ευπαθειών & Penetration Testing
  • Υποστήριξη Συμμόρφωσης ISO 27001 & GDPR
  • Εκπαίδευση Ευαισθητοποίησης Προσωπικού
  • Απόκριση σε Περιστατικά Ασφαλείας

Συμβουλευτική IT & Τεχνολογική Στρατηγική

Στρατηγικές συμβουλευτικές υπηρεσίες και Virtual CIO για την επίτευξη των στόχων σας.

  • Συμβουλευτικές Υπηρεσίες Virtual CIO (vCIO)
  • Προμήθειες IT & Διαχείριση Προμηθευτών
  • Σχεδιασμός Κύκλου Ζωής Υποδομών
  • Στρατηγική Ψηφιακού Μετασχηματισμού

Κάθε πλάνο περιλαμβάνει 24/7 παρακολούθηση, αυτόματες ενημερώσεις ασφαλείας και τοπική υποστήριξη.

Compare All Services
OPERATIONAL COMPARISON

Internal IT Staff vs. CyberNet Managed IT Support

Operational MetricIn-House Internal ITCyberNet Managed IT
Monthly Cost€900 – €1,500+ (Salary + Benefits)€299 – €1,199 (Predictable Flat-Fee)
Holiday & Sick Coverage0% (Office unprotected during leave)100% (Continuous 24/7/365 SOC/NOC)
Skill DiversityLimited to single person skill setTier-1 to Tier-3 certified multi-engineer team
Emergency Response SLAVariable / Unspecified&lt; 15 Minute Guaranteed Response
TECHNICAL STANDARDS & GLOSSARY

Managed IT & Cybersecurity Definitions

NOC (Network Operations Center)
24/7 infrastructure telemetry monitoring to detect and resolve network anomalies proactively.
EDR (Endpoint Detection & Response)
Behavioral AI endpoint containment preventing zero-day exploits and ransomware execution.
RPO & RTO
Recovery Point Objective and Recovery Time Objective defining maximum allowed data loss and downtime.
vCIO (Virtual CIO)
Strategic quarterly IT executive guidance covering compliance, IT budgeting, and modernization.
Verify real-time latency to CyberNet NOC gateway:
ping -c 4 noc.cybernet.al
AREAS WE SERVE IN ALBANIA

On-Site IT Support with Guaranteed Response Times

We do not stop at remote tickets. Our certified system engineers physically dispatch to your offices across Tirana, Durrës, and industrial zones for hardware and network emergencies.

Business Core

Tirana Center & Blloku

Commercial & Financial Hub

SLA: < 30–45 Min On-Site SLA
Typical Clients:
Law Firms, Advisory, Fintech & Agencies
Immediate on-site engineer dispatch in Blloku & City Center
Strict GDPR & Albanian Law 9887 compliance setups
Enterprise Wi-Fi & BitLocker fleet encryption
Healthcare & Retail

Astir, Unaza e Re & Kombinat

Retail & Service Hubs

SLA: < 45 Min On-Site SLA
Typical Clients:
Diagnostic Clinics, Retailers & Services
Continuous workstation helpdesk for administrative staff
Troubleshooting office printers, switches & Wi-Fi drops
Nightly automated SQL database & system backups
Industrial Zone

Tirana – Durrës Highway Corridor

Industrial & Logistics Zone

SLA: < 60 Min Emergency Dispatch
Typical Clients:
Warehouses, Distributors & Manufacturing
Industrial warehouse mesh Wi-Fi for scanner terminals
Dual-ISP failover configuration to prevent shipping stops
Ransomware-proof immutable cloud backup for ERP clusters
Port & Commerce

Durrës & Coastal Region

Port Logistics & Regional Hub

SLA: Scheduled Visits & Priority Dispatch
Typical Clients:
Customs Agencies, Freight & Hospitality
24/7 proactive remote monitoring from Tirana NOC
Dedicated senior engineers for scheduled infrastructure maintenance
Encrypted corporate site-to-site VPN interconnects

NOC Operations Center at Rruga e Durrësit, Tirana

Ready for instantaneous emergency dispatch to any business address.

Contact NOC Team
Structured Methodology

How We Transition Your IT from Reactive to Resilient

A transparent 4-stage onboarding process designed to stabilize your systems without disrupting daily operations.

01

Infrastructure Discovery & Audit

We map every endpoint, switch, firewall, and cloud credential. We uncover hidden vulnerabilities and catalog hardware lifecycles.

02

Baseline Hardening & Agent Setup

We silently deploy our 24/7 monitoring and EDR agents, enforce multi-factor authentication, and close exposed firewall ports.

03

Staff Onboarding & Helpdesk Integration

Your employees get direct 1-click access to our remote helpdesk and priority phone line. We establish clear escalation channels.

04

Continuous Monitoring & Quarterly vCIO Reviews

We monitor uptime around the clock, apply verified security patches overnight, and review IT budgets quarterly.

Why CyberNet

Why Growing Albanian Businesses Choose CyberNet

We replace the traditional 'call-when-it-breaks' technician with an institutional engineering team.

Preventative, Not Reactive

Over 85% of computer failures and ransomware attacks give warning signals days in advance. Our automated monitoring resolves issues before your staff experiences downtime.

Local On-Site Team in Tirana

Remote tools solve most issues, but hardware failures require physical hands. Our engineers are based in Tirana and show up directly at your office when needed.

Predictable Flat Monthly Fee

No surprise hourly billing when an emergency occurs. You get a transparent monthly agreement that aligns our incentives with your uptime.

Institutional Security Standards

We implement multi-layered EDR, immutable cloud backups, and zero-trust controls aligned with GDPR and Albanian Data Protection Law No. 9887.

Proven Results

Real-World Operational Results

Discover how Albanian businesses eliminated recurring IT disruptions and hardened their security posture.

View All Case Studies
[Manufacturing & Logistics Enterprise, 45 Workstations]Tirana / Durrës Highway Corridor

Eliminating recurrent warehouse network dropouts and securing accounting ERP from ransomware threats.

The Challenge:
The client suffered frequent Wi-Fi disconnects across their warehouse floor, leading to missed shipping scans and halted order processing. Furthermore, legacy Windows workstations lacked standardized security patches, leaving their accounting database vulnerable to ransomware.
99.98%
Warehouse Wi-Fi Uptime
0
Ransomware / Security Incidents
< 12 min
Average Support Ticket Resolution
Manufacturing & Supply ChainRead Full Breakdown
[Financial Audit & Tax Advisory Firm, 22 Endpoints]Blloku District, Tirana

Achieving strict data privacy compliance and seamless remote access for mobile auditing consultants.

The Challenge:
Auditors frequently worked from client offices and hotels without secure connectivity, exposing sensitive financial files to unencrypted public Wi-Fi networks. They needed strict compliance with Albanian data privacy laws (Law No. 9887) and centralized access control.
100%
GDPR / Albanian Law 9887 Compliance
42+
Phishing & Wire-Fraud Attempts Blocked / Mo
100%
Encrypted Endpoints with Enforced MFA
Finance & Legal AdvisoryRead Full Breakdown
Frequently Asked Questions

Common Questions from Business Decision-Makers

Clear, direct answers about our contracts, onboarding, and operational procedures.

How does the onboarding process work?

Onboarding takes 2 to 4 weeks. We start with a full discovery audit of all hardware, credentials, and network configurations. We then deploy monitoring agents silently and establish baseline security without interrupting your daily work.

What is the difference between Managed IT and Break-Fix IT?

Break-fix technicians only make money when your computers break, giving them zero incentive to prevent downtime. With Managed IT, you pay a flat monthly fee to keep everything working continuously. Our incentive is 100% aligned with your uptime.

How quickly can an engineer arrive at our office in Tirana?

For critical emergencies that cannot be solved remotely, our on-site engineers arrive at any business location across central Tirana within 60 minutes.

Are there long-term lock-in contracts?

Our standard agreements are 12 months with a 30-day satisfaction exit clause. We believe in retaining clients through service excellence and quiet reliability, not rigid lock-in.

Can you support remote employees outside Tirana?

Yes. Our cloud management and remote helpdesk tools support employees across Albania, Kosovo, North Macedonia, and international remote staff.

Authoritative Standards & Citations:
ISO/IEC 27001:2022CIS Critical Security Controls v8Albanian Privacy Law No. 9887GDPR Compliance Guidelines
Zero-Risk Discovery

Ready to Stop Worrying About IT Failures?

Claim a complimentary, non-intrusive 30-point IT and Security Assessment of your office infrastructure.

Or call our Tirana desk directly at +355 69 891 9955