Infrastructure & Services IT Gérés

Gestion complète 24/7 des serveurs, réseaux, cloud et support utilisateurs.

Gestion globale de vos postes de travail, serveurs et cloud. Nous détectons et résolvons les pannes avant qu'elles n'interrompent votre activité.

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SLA Guarantee

< 15-minute emergency triage / 99.9% monitored uptime SLA

Service Highlights:

Local Tirana Response

Guaranteed emergency on-site dispatch across Tirana within standard SLA windows.

Predictable Flat Fee

Simple per-user or per-device monthly fee with no unexpected emergency billing.

Monthly Health Scorecards

Detailed transparency reports tracking ticket resolution speeds, patch status, and system uptime.

Full Scope

What's Included in This Service

Surveillance proactive 24/7 serveurs et réseau

Sauvegardes automatisées cloud et locales

Helpdesk et support sur site à Tirana

Maintenance matérielle et optimisation système

Gestion du cycle de vie des utilisateurs

Suivi des actifs IT et conformité des licences

Target Audience

Who This Service Is For

Companies with 10–150 employees looking for a dedicated outsourced IT department

Businesses experiencing frequent workstation downtime, slow computers, or printer/network failures

Companies with an internal IT specialist who need overflow helpdesk and Tier-2/3 server support (Co-managed IT)

Onboarding Timeline

What the First 30 Days Look Like

A structured weekly plan to establish control and baseline security with zero disruption to daily work.

Week 1

Infrastructure Discovery & Audit

Comprehensive network mapping, endpoint discovery, security audit, and documentation of all hardware and software credentials.

Week 2

Agent Deployment & Baseline Hardening

Silent deployment of lightweight 24/7 monitoring agents, patch baseline establishment, and removing legacy software.

Week 3

Helpdesk Onboarding & User Training

Introducing your staff to the CyberNet 1-click helpdesk portal, phone support line, and security hygiene best practices.

Week 4

First SLA Review & Optimization

Presenting your first Monthly Health Scorecard, resolving chronic tickets, and finalizing disaster recovery plans.

Service FAQ

Frequently Asked Questions about Support IT Géré

What is included in the Managed IT Infrastructure plan?

All day-to-day IT support, remote helpdesk, on-site engineer dispatch in Tirana, patch management, 24/7 server monitoring, and IT vendor coordination are included in a fixed monthly fee.

How fast does your team respond to critical incidents?

Critical server or network outages receive an immediate triage within 15 minutes, with remote remediation started immediately and on-site dispatch in Tirana if hardware failure occurs.

Can you work alongside our existing in-house IT administrator?

Yes! Our Co-Managed IT model allows your internal IT staff to focus on strategic projects while CyberNet handles routine helpdesk tickets, 24/7 server monitoring, and overnight patching.

Ready to Stop Worrying About IT Failures?

Claim a complimentary, non-intrusive 30-point IT and Security Assessment of your office infrastructure.

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