MANAGED IT & CYBERSECURITY • TIRANA, ALBANIË

Preventieve IT-ondersteuning & cyberbeveiliging voor bedrijven

Stop met betalen voor IT-noodreparaties. Wij monitoren, patchen en beveiligen uw systemen 24/7 met snelle ondersteuning op locatie in Tirana.

Opgericht in 2020 in Tirana
15 min responstijd bij noodgevallen
99,98% netwerk uptime
Tirana NOC: Active & Monitored
12ms
30-Day Uptime
99.98%
Monitored Endpoints
850+
Mean Response
< 14 min
08:14:02BACKUPBackup integrity verified: SQL-DB-01 (100% Match)
08:21:18PATCHAutomated patch applied: 32 endpoints secured
08:29:45EDRThreat quarantined: Malicious phishing URL blocked
08:34:10NETWORKISP redundancy verified: Dual-WAN failover ready
Continuous 24/7 MonitoringCyberNet v3.2 NOC

Operational Trust Metrics & Response Benchmarks

2020
Serving Tirana & Albanian Businesses Since 2020
< 15 min
Average Emergency Incident Triage Response
99.98%
Monitored Network & Server Availability
100% Local
On-Site Physical Dispatch Team in Tirana
KERNOPLOSSINGEN

Vier pijlers van complete IT-betrouwbaarheid

Duidelijke deliverables, proactieve monitoring en voorspelbare maandelijkse overeenkomsten.

Managed IT-Infrastruktur & Services

Umfassende 24/7-Verwaltung von Servern, Netzwerken, Cloud und IT-Support für Anwender.

  • Proaktive 24/7 Netzwerk- & Serverüberwachung
  • Automatische Cloud- & lokale Backups
  • Helpdesk & Vor-Ort-IT-Support in Tirana
  • Hardware-Wartung & Infrastruktur-Optimierung

Netzwerksicherheit & Firewall-Management

Next-Gen Firewall-Einrichtung, sichere Unternehmens-VPNs und Echtzeit-Bedrohungsabwehr.

  • Next-Gen Firewall Einrichtung & Verwaltung
  • Verschlüsselter Fernzugriff & Unternehmens-VPNs
  • Intrusion Prevention Systeme (IPS)
  • Zero-Trust Netzwerkarchitektur

Cloud-Hosting & Infrastruktur-Migration

Reibungslose Cloud-Migration, Hybrid-Cloud-Design und hochverfügbares Hosting auf AWS & Azure.

  • AWS, Azure, Google Cloud & Private Cloud Setup
  • Daten- & Anwendungsmigration ohne Ausfallzeiten
  • Hochverfügbarkeit & Load-Balancing
  • Kontinuierliche Cloud-Kostenoptimierung

Daten-Backup & Disaster Recovery

Ransomware-resistente Backups, Notfallwiederherstellung und garantierte Geschäftskontinuität.

  • Unveränderliche (Immutable) Cloud-Backups
  • Automatische tägliche Offsite-Backups
  • Schnelle Wiederherstellungstests & Verifizierung
  • Wiederherstellung physischer & virtueller Server

Cybersicherheits-Audits & Penetrationstests

Umfassende Schwachstellenanalysen, DSGVO-Konformität und proaktiver Ransomware-Schutz.

  • Schwachstellen-Scans & Penetrationstests
  • ISO 27001 & DSGVO-Konformitätsberatung
  • Sicherheitsschulungen für Mitarbeiter
  • Incident Response & Forensik

IT-Beratung & Technologiestrategie

Strategische IT-Beratung und Virtual CIO zur Erreichung Ihrer Unternehmensziele.

  • Virtual CIO (vCIO) Führung & Beratung
  • IT-Beschaffung & Lieferantenmanagement
  • Lebenszyklusplanung der Infrastruktur
  • Strategie für die digitale Transformation

Elk plan bevat 24/7 monitoring, geautomatiseerde beveiligingspatches en lokale ondersteuning.

Compare All Services
OPERATIONAL COMPARISON

Internal IT Staff vs. CyberNet Managed IT Support

Operational MetricIn-House Internal ITCyberNet Managed IT
Monthly Cost€900 – €1,500+ (Salary + Benefits)€299 – €1,199 (Predictable Flat-Fee)
Holiday & Sick Coverage0% (Office unprotected during leave)100% (Continuous 24/7/365 SOC/NOC)
Skill DiversityLimited to single person skill setTier-1 to Tier-3 certified multi-engineer team
Emergency Response SLAVariable / Unspecified&lt; 15 Minute Guaranteed Response
TECHNICAL STANDARDS & GLOSSARY

Managed IT & Cybersecurity Definitions

NOC (Network Operations Center)
24/7 infrastructure telemetry monitoring to detect and resolve network anomalies proactively.
EDR (Endpoint Detection & Response)
Behavioral AI endpoint containment preventing zero-day exploits and ransomware execution.
RPO & RTO
Recovery Point Objective and Recovery Time Objective defining maximum allowed data loss and downtime.
vCIO (Virtual CIO)
Strategic quarterly IT executive guidance covering compliance, IT budgeting, and modernization.
Verify real-time latency to CyberNet NOC gateway:
ping -c 4 noc.cybernet.al
AREAS WE SERVE IN ALBANIA

On-Site IT Support with Guaranteed Response Times

We do not stop at remote tickets. Our certified system engineers physically dispatch to your offices across Tirana, Durrës, and industrial zones for hardware and network emergencies.

Business Core

Tirana Center & Blloku

Commercial & Financial Hub

SLA: < 30–45 Min On-Site SLA
Typical Clients:
Law Firms, Advisory, Fintech & Agencies
Immediate on-site engineer dispatch in Blloku & City Center
Strict GDPR & Albanian Law 9887 compliance setups
Enterprise Wi-Fi & BitLocker fleet encryption
Healthcare & Retail

Astir, Unaza e Re & Kombinat

Retail & Service Hubs

SLA: < 45 Min On-Site SLA
Typical Clients:
Diagnostic Clinics, Retailers & Services
Continuous workstation helpdesk for administrative staff
Troubleshooting office printers, switches & Wi-Fi drops
Nightly automated SQL database & system backups
Industrial Zone

Tirana – Durrës Highway Corridor

Industrial & Logistics Zone

SLA: < 60 Min Emergency Dispatch
Typical Clients:
Warehouses, Distributors & Manufacturing
Industrial warehouse mesh Wi-Fi for scanner terminals
Dual-ISP failover configuration to prevent shipping stops
Ransomware-proof immutable cloud backup for ERP clusters
Port & Commerce

Durrës & Coastal Region

Port Logistics & Regional Hub

SLA: Scheduled Visits & Priority Dispatch
Typical Clients:
Customs Agencies, Freight & Hospitality
24/7 proactive remote monitoring from Tirana NOC
Dedicated senior engineers for scheduled infrastructure maintenance
Encrypted corporate site-to-site VPN interconnects

NOC Operations Center at Rruga e Durrësit, Tirana

Ready for instantaneous emergency dispatch to any business address.

Contact NOC Team
GESTRUCTUREERDE METHODE

Hoe wij uw IT transformeren van reactief naar veerkrachtig

Een transparant onboardingproces in 4 stappen om uw systemen te stabiliseren.

01

Infrastructuur Audit & Inventarisatie

We brengen elk apparaat, server, switch en cloudaccount in kaart om kwetsbaarheden te vinden.

02

Beveiligingsversterking & Monitoring

We implementeren geruisloos onze 24/7 monitoring- en EDR-agents en sluiten onveilige poorten.

03

Personeel Onboarding & Helpdesk

Uw medewerkers krijgen met 1 klik direct toegang tot onze helpdesk en prioriteitstelefoonlijn.

04

Continue Monitoring & Kwartaalrapporten

We monitoren servers dag en nacht, passen patches 's nachts toe en plannen IT-budgetten.

WAAROM CYBERNET

Waarom groeiende bedrijven voor CyberNet kiezen

Wij vervangen de traditionele reparateur door een gestructureerd ingenieursteam.

Preventief in plaats van reactief

Meer dan 85% van de IT-storingen geeft dagen van tevoren signalen. Onze monitoring lost problemen op voordat werk stopt.

Lokaal team ter plaatse in Tirana

Ondersteuning op afstand lost veel op, maar fysieke hardwarestoringen vereisen snelle aanwezigheid.

Vast en voorspelbaar maandbedrag

Geen verrassingsfacturen voor overuren bij noodgevallen. Een transparant maandelijks tarief.

Institutionele beveiligingsnormen

Wij implementeren meerlaagse EDR-bescherming, onveranderlijke cloudback-ups en GDPR-naleving.

Proven Results

Real-World Operational Results

Discover how Albanian businesses eliminated recurring IT disruptions and hardened their security posture.

View All Case Studies
[Manufacturing & Logistics Enterprise, 45 Workstations]Tirana / Durrës Highway Corridor

Eliminating recurrent warehouse network dropouts and securing accounting ERP from ransomware threats.

The Challenge:
The client suffered frequent Wi-Fi disconnects across their warehouse floor, leading to missed shipping scans and halted order processing. Furthermore, legacy Windows workstations lacked standardized security patches, leaving their accounting database vulnerable to ransomware.
99.98%
Warehouse Wi-Fi Uptime
0
Ransomware / Security Incidents
< 12 min
Average Support Ticket Resolution
Manufacturing & Supply ChainRead Full Breakdown
[Financial Audit & Tax Advisory Firm, 22 Endpoints]Blloku District, Tirana

Achieving strict data privacy compliance and seamless remote access for mobile auditing consultants.

The Challenge:
Auditors frequently worked from client offices and hotels without secure connectivity, exposing sensitive financial files to unencrypted public Wi-Fi networks. They needed strict compliance with Albanian data privacy laws (Law No. 9887) and centralized access control.
100%
GDPR / Albanian Law 9887 Compliance
42+
Phishing & Wire-Fraud Attempts Blocked / Mo
100%
Encrypted Endpoints with Enforced MFA
Finance & Legal AdvisoryRead Full Breakdown
Frequently Asked Questions

Common Questions from Business Decision-Makers

Clear, direct answers about our contracts, onboarding, and operational procedures.

How does the onboarding process work?

Onboarding takes 2 to 4 weeks. We start with a full discovery audit of all hardware, credentials, and network configurations. We then deploy monitoring agents silently and establish baseline security without interrupting your daily work.

What is the difference between Managed IT and Break-Fix IT?

Break-fix technicians only make money when your computers break, giving them zero incentive to prevent downtime. With Managed IT, you pay a flat monthly fee to keep everything working continuously. Our incentive is 100% aligned with your uptime.

How quickly can an engineer arrive at our office in Tirana?

For critical emergencies that cannot be solved remotely, our on-site engineers arrive at any business location across central Tirana within 60 minutes.

Are there long-term lock-in contracts?

Our standard agreements are 12 months with a 30-day satisfaction exit clause. We believe in retaining clients through service excellence and quiet reliability, not rigid lock-in.

Can you support remote employees outside Tirana?

Yes. Our cloud management and remote helpdesk tools support employees across Albania, Kosovo, North Macedonia, and international remote staff.

Authoritative Standards & Citations:
ISO/IEC 27001:2022CIS Critical Security Controls v8Albanian Privacy Law No. 9887GDPR Compliance Guidelines
Zero-Risk Discovery

Ready to Stop Worrying About IT Failures?

Claim a complimentary, non-intrusive 30-point IT and Security Assessment of your office infrastructure.

Or call our Tirana desk directly at +355 69 891 9955